Legal Information

Terms and Conditions

PRICING: Prices shown are subject to change without notice. All prices shown in U.S. Dollars.

RETURNS: We gladly accept returns of unworn, unwashed merchandise for full refund or exchange within 30 calendar days of purchase for a refund. We fully guarantee our merchandise to be free of manufacturing defects, and will accept any defective items for full refund or exchange. In all cases of defective items, refunds will be made in the form of the original payment. We are able to refund shipping and handling charges only in the case of manufacturer defects.

We will not accept returns on customized merchandise except in case of manufacturer defect.

To return an item, simply fill out the form on the back of your original packing slip. In the event that you have lost your original packing slip, please contact customer service to have a return form emailed to you. If your return is for a defective item, please contact customer service before sending back your package for a return service label. For all normal returns and exchanges, simply ship the form, along with the product you wish to exchange to the address on the form

Note: Returns must be sent via UPS or FedEx for verified delivery. This will ensure a tracking number for a lost or delayed package in order to verify exchanges.

BACKORDERS: We work hard to endure prompt delivery of your order. However, if for some reason a specific product is on back order, we will contact you by phone or e-mail to notify you of the delay. We will give you an estimated delivery date or allow you to change your order for an item that is currently in stock.

C.O.D. ORDERS: We do not accept C.O.D. orders.

ARTWORK AND COPYRIGHTS: Outdoors International and its affiliates retain copyrights to all artwork. Additionally, all designs displayed in this publication are copyright © 2013 Outdoors International, Inc. Duplication, modification or imitation is strictly prohibited.

DELIVERY: Please allow 14 days for delivery

SHIPPING DISCLAIMER FOR UPS LIVE RATE SHIPPING: Outdoors International UPS shipping rates are calculated in real time using the size and weight of your order, your shipping destination, and the delivery time frame you select. UPS shipping is not available for PO Boxes. All pricing for shipping costs are in US dollars and must contain a valid email address and telephone number.

US and Canada UPS Shipping Methods:

  • UPS Ground
  • UPS 3-Day Select®
  • UPS 2nd Day Air®

International UPS Shipping Methods:

  • UPS Ground
  • UPS Saver
  • UPS Worldwide Expedited(SM)
  • UPS Worldwide Express(SM)

SHIPPING DISCLAIMER FOR STANDARD SHIPPING: STANDARD SHIPPING should be selected if the shipping destination is a United States PO Box or United States Mailing Address. You must be already receiving US Postal Office mail at the address selected for your shipment to be eligible for STANDARD SHIPPING. All pricing for shipping costs are in US dollars and must contain a valid email address and telephone number.

SHIPPING DISCLAIMER FOR USPS/US POSTAL SERVICE: All packages must be 4lbs or less to be considered for 1 flat fee of $16.99. Orders shipped via USPS/US POSTAL SERVICE will NOT receive a tracking number, guaranteed delivery date, or product insurance. If you wish to have product insurance, guaranteed delivery date and a tracking number, please select UPS or STANDARD SHIPPING for your order. All pricing for shipping costs are in US dollars and must contain a valid email address and telephone number.

INTERNATIONAL SHIPPING DISCLAIMER: Any applicable duties, taxes, and tariffs are the responsibility of the recipient, will be due upon delivery in the destination country, and are NOT included in the costs of the order placed through this Online Store. For this reason, we strongly encourage that prior to placing an order, international customers should check with their local brokerage office to see what import or customs fees they will be charged to receive their order. All pricing for shipping costs are in US dollars and must contain a valid email address and telephone number.

Your order will be cancelled if you do not reply or accept any additional charges within five business days.

If you have further questions regarding shipping and handling or our return policy please contact:
Customer Support at 208.870.4670

Manufacturer Warranty
We sell only products we believe in, built by companies who stand behind their products 100%. If you find a problem or defect with a product, we ask that you contact the manufacturer directly first. They can help you with any warranty concerns for their products much faster. We will gladly assist you upon request, and will make every effort to ensure that you are 100% satisfied with your purchase!

Product Fulfillment
In an effort to best serve our customers, some items available in the Outdoors International Store may ship directly from the manufacturer (multiple item orders may show up in separate packages).

Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note:the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill you specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Distribution of Information
We may share information with governmental agencies or other entities to assist us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided in any way, shape or form to these entities for marketing purposes.

No confidential information will be sold, disclosed or otherwise distributed to any party for any purposes other than (1) fraud protection/prevention (2) when required by law (3) in securing and completing your transactions.

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information.

Privacy Contact Information
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: [email protected]
By Phone: 208.870.4670

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

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    • I can’t tell you how much I enjoy my JP9 Eberlestock Blue Widow backpack. I’m in extremely good shape and my friends tease me that I just try to beat them up, but I couldn't carry the weight with any other pack. Thanks for making me look good.
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